Return/Exchange Policy
Items purchased from Tailswag may be returned or exchanged up to 14 days from the receipt of the original order, provided the items are in new condition, unused, unworn, unaltered, with tags still attached, and free of any damage caused by the customer. Items returned within this timeframe are eligible for store credit only.
The following items are considered final sale and are not eligible for return or exchange under any circumstances:
- Items sold on sale or sold at a discounted price during a promotion
- Consignment items (this includes handmade Judi Scalley blanket beds)
- Blankets or beds
- Treats
- Chews
- Dog diapers
To return/exchange an item via the mail, items must be postmarked no later than 14 days from the receipt of original order and must have tags still attached, be in new condition, unused, unworn, unaltered, and free of any damage caused by the customer. Items returned within this timeframe are eligible for store credit only. Customer will be responsible for return shipping and Tailswag will provide free shipping on the new item being shipped in exchange. To initiate a return/exchange via mail, please email paige@tailswagnh.com and include a copy of your receipt, items being returned/exchanged, and a reason for your return/exchange. We will respond to you within 2 business days with further instructions on how to proceed.
Any items purchased online that arrive damaged or missing are eligible for a full refund, less the cost of shipping.